Fictiv has a documented manufacturing partner (MP) selection process that is a core competency and differentiates Fictiv from its competitors.
Potential MPs can either apply to Fictiv for selection or Fictiv can approach potential MPs to determine if they are interested in becoming part of the network. The onboarding process starts with a basic questionnaire and then increasing rigor is applied through commercial and quality audits and the production of a complex, tight tolerance test piece. On successful completion of the test piece, the MP is conditionally qualified, although their output is scrutinized as they are ramped-up. All MP performance is tracked and reported on a weekly scorecard. The scorecard positions the MP at a ‘level’ which determines how much work they get offered as an incentive. Other controls ensure that work is offered to the most suitable MPs.
Fictiv’s quality assessment includes a review of how MPs utilize control plans, including the appropriate use of SPC and other statistical controls. Additionally, Fictiv assesses how MPs deal with planned and unplanned changes and special cause events. Fictiv also has a requirement for its MPs to control their externally provided processes, including flowing down the requirements from Fictiv as necessary.